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Customer Care Specialist - Female Saudi Only

Vezeeta
Riyadh
vezeeta 127

Company Profile

Vezeeta.com is the leading digital healthcare booking platform and practice management software in MENA. We are pioneering the shift to automated physician, clinic and hospital bookings making healthcare easily accessible in the region. With over 200,000 verified reviews, patients are able to search, compare, and book the best doctors in just 1 minute. Doctors also provide Patients with seamless healthcare experiences through our clinic management software. We operate in Egypt, KSA, Levant and UAE. We strive to lead every aspect of the healthcare industry and continue to launch products that have positive impact on people’s lives.

Role

We're looking for our front-line Vezeeta ambassadors who are able to collect and convey information thoroughly. If you are eloquent, with superior communication skills and have experience in Customer Service, this is the job for you. 

Here’s what an ordinary day looks like, you will:

  • Manage large amounts of outgoing calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers' concerns while researching every issue and providing solutions and/or alternatives
  • Document customers' feedback and additional comments in an apt manner
  • Seize opportunities to up sell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Meet team's qualitative and quantitative targets
Requirements

You’re going to need this to carry out this job

  • Previous experience in a customer support/service role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with ticketing systems and customer oriented processes
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • University degree