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Helpdesk (BMS Operator)

AECOM
Jeddah
15704

Company Profile

We are a global network of experts working with clients, communities and colleagues to develop and implement innovative solutions to the world’s most complex challenges.

Delivering clean water and energy. Building iconic skyscrapers. Planning new cities. Restoring damaged environments. Connecting people and economies with roads, bridges, tunnels and transit systems. Designing parks where children play. Helping governments maintain stability and security.

We connect expertise across services, markets, and geographies to deliver transformative outcomes. Worldwide, we design, build, finance, operate and manage projects and programs that unlock opportunities, protect our environment and improve people’s lives.

Imagine it. Delivered

Role
The company:
Our client is one of America's leading consultant companies with over 25 years of experience in providing professional and technical services positioned to design, build, finance and operate infrastructure assets around the world.

Responsibilities:
To act as the first point of contact.  This involves operating and maintaining a call center.  To sure a professional, effective and customer focused interaction with all internal and external customers. 
  • Ensuring a prompt, accurate and courteous response to customers' requests received either telephonically or electronically. 
  • Provide required information to customer enquiry
  • Receive accurate data input when logging and updating a task into Help Desk System.
  • Receive and escalate customer complaint
  • Conduct customer survey
  • Escalate complaints as and when needed
  • Provide a seamless service and process between the help desk system and individual operations
  • Provide accurate and up to date information to end users. 
  • Monitor, control and maintain the operations of the Desigo Insight Building Management System (BMS) at the Central station and proactively provide intervention to diagnosis, probable faults and interruptions to service.
Requirements

Competencies:
  • Excellent Communication skills (written and oral) in English and Arabic.
  • Ability to work under pressure and without supervision
  • Computer Literate
  • Good decision making skills
  • Able to work in shifts (24/7 operation)
  • Accuracy and attention to detail
  • Customer focused.

Qualifications:
  • High School Diploma or Higher

Experience:
  • One  or two years' experience  in Helpdesk /  Call Center / Customer Care